Refund policy

🔁 TryKakou Refund & Return Policy

At TryKakou, your satisfaction is our priority. We proudly offer a 100% Money-Back Guarantee on your first order — no questions asked.*

If you’re not satisfied with your purchase for any reason, you may request a full refund within 7 days of delivery, as long as the following conditions are met:

✅ Refund Eligibility:

  • Refunds must be requested within 7 days of delivery confirmation (via tracking).

  • You must provide proof of purchase (order number and email used at checkout).

  • Refunds are only available for first-time buyers on their first bottle of TryKakou.

  • Bottles must be unopened or used no more than 10% (we reserve the right to assess this via photo evidence).

  • You must submit at least one form of product feedback (written or video) so we can improve our formulas.

🚫 What Disqualifies a Refund:

  • Refund requests made after 7 days of delivery.

  • Bottles that are more than 10% used.

  • Repeat customers or customers with multiple refund requests on record.

  • Orders with no proof of delivery or matching customer info.

  • Orders purchased during limited-time promotions, bundles, or clearance.

🔄 Exchanges:

We do not currently offer exchanges, but you may be eligible for a store credit or replacement bottle depending on the situation.

📝 How to Request a Refund:

  1. Email us at support@trykakou.com with your order number.

  2. Attach a clear photo of the bottle and describe your experience.

  3. Wait for our team to review your request within 3–5 business days.

🔐 Our Promise:

We believe in the confidence our scent delivers — but if it doesn't leave the impression you hoped for, we’re here to make it right… within reason.

*TryKakou reserves the right to refuse refunds suspected of misuse, fraud, or abuse of our generous policy.